At Hejaz Super Store, we strive to provide our customers with high-quality products and excellent service. However, we understand that sometimes a product may not meet your expectations. To ensure customer satisfaction, we allow returns and refunds under certain conditions.

Products may be eligible for return if they are defective, damaged upon delivery, or if the wrong item was sent. Customers must notify us within a reasonable time frame (usually 7 days from the date of delivery) to initiate the return process. Items returned must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.

We encourage customers to carefully check their orders upon delivery to ensure accuracy. If an issue is identified, our customer support team will guide you through the steps needed to process a return and replacement or refund.

Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If the return is approved, the refund will be processed using the original method of payment, unless otherwise agreed. Refunds typically take a few business days to reflect, depending on your bank or payment provider.

In cases where only part of an order is returned, the refund will be issued only for the returned items, excluding any shipping or delivery charges unless the return was due to our error. Refunds will not be granted for products that have been used, damaged by the customer, or returned without their original packaging.

If a replacement product is preferred instead of a refund, our team will arrange for delivery of the replacement item once the return has been verified. This option ensures customers can continue to enjoy shopping with confidence at Hejaz Super Store.

Certain products may not be eligible for return or refund due to health, hygiene, or safety reasons. This may include perishable goods, opened consumables, or personal care items. Customers are advised to review product categories carefully before placing orders.

Discounted or clearance items may also be marked as “final sale” and cannot be returned unless they arrive damaged or defective. We aim to make such conditions clear at the time of purchase to avoid confusion.

Hejaz Super Store reserves the right to review each return request individually and make the final decision based on fairness and company policy. Our priority is to balance customer satisfaction with responsible business practices, ensuring trust and reliability in every transaction.